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Service order and delivery procedures
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Service order and delivery procedures |
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Order procedure
To ensure fast and reliable service/repair action, observe the following instructions and information:
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1) |
Specify equipment to be repaired
a) Type of equipment
b) Equipment manufacturer
c) Equipment model designation
The above information can be found on the equipment rating plate.
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2) |
Describe in detail the equipment defect manifestations
To the extent possible, use the standard defect identification terminology as given in section
Types of LCD defects above.
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3) |
Contact Elsin s.r.o.
a) By phone – our staff will suggest the simplest and most effective manner of dealing with
your problem
b) By E-mail – specify your equipment (paragraph 1) and describe the defect (paragraph 2
above). On the following day our staff will contact you and suggest the best way of
dealing with your problem.
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4) |
Equipment transport to the service centre in Plzeň, Czech Republic
a) Personal delivery to Elsin s.r.o., Teslova 7, Plzeň, Czech Republic
b) Personal delivery to the nearest contact and collection point
c) Using a courier post. Specify the address where the equipment is to be collected and we
will arrange for courier post to do so, free of charge, on the following day. Package the
equipment properly to avoid damage during transport and enclose a duly filled-in
Repair order form.
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Equipment repair process
1) Equipment receipt from the customer of courier, initial inspection
2) Equipment tests, defect identification and repair price determination (unless specified
earlier)
3) Information to customer on equipment condition, repair price and completion term
4) Equipment repair
5) Equipment tests and 4-hour burn-in, to minimise risks of subsequent customer claims
6) Information to customer on order completion
7) Issuance of project documentation including invoice
8) Equipment packaging and dispatch to the customer-specified address
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